Terms of Service

1. Introduction and Acceptance

Welcome to UniGas (Unity Energy Guyana). These Terms of Service ("Terms") govern your use of our website, services, and any related applications or platforms provided by UniGas ("we," "our," or "us"). By accessing our website at www.unigas.gy or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. About UniGas

UniGas is a leading energy infrastructure company operating in Guyana, providing comprehensive natural gas distribution, virtual pipeline solutions, LPG services, CNG vehicle fueling, and infrastructure development services across all ten administrative regions of Guyana.

Company Information:

• Legal Name: UniGas (Unity Energy Guyana)
• Registration: Company Registration No.: 123456 (UniGas Unity Energy Guyana)
• Address: 97 Chandranagar Prashad Nagar, Georgetown, Guyana
• Contact: info@unigas.gy
• Phone: +592-864-427

3. Services Offered

3.1 Energy Infrastructure Services

• Natural gas distribution and pipeline services
• Virtual pipeline and LPG delivery solutions
• Compressed Natural Gas (CNG) vehicle fueling stations
• Energy infrastructure development and consulting
• Maintenance and safety services

3.2 Digital Services

• Website access and information services
• Online customer portals and account management
• Digital communication and support services
• Educational resources and safety information

3.3 Consulting and Advisory Services

• Energy efficiency assessments
• Infrastructure planning and development
• Regulatory compliance assistance
• Safety training and certification programs

4. Eligibility and Account Registration

4.1 Eligibility

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4.2 Account Registration

For certain services, you may need to create an account by providing:

• Personal or business contact information
• Valid identification and verification documents
• Property or facility information (for infrastructure services)
• Payment and billing information

4.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

5. Use of Services

5.1 Permitted Use

• Legitimate business and personal energy needs
• Accessing information about our services and capabilities
• Communicating with our team for support and inquiries
• Managing your energy infrastructure requirements

5.2 Prohibited Use

• Violate any applicable laws, regulations, or third-party rights
• Interfere with or disrupt our services or infrastructure
• Attempt unauthorized access to our systems or networks
• Transmit harmful, offensive, or inappropriate content
• Engage in fraudulent or deceptive activities
• Reverse engineer or attempt to extract source code
• Use our services for competitive intelligence gathering

6. Service Agreements and Contracts

6.1 Service Contracts

Specific energy infrastructure services are governed by separate service agreements that include:

• Detailed service specifications and requirements
• Installation and maintenance schedules
• Safety protocols and compliance requirements
• Pricing, billing, and payment terms
• Performance standards and service level agreements

6.2 Contract Formation

Service contracts are formed when:

• You submit a service application or request
• We provide a written proposal or quote
• You accept our proposal in writing or electronically
• We commence service delivery as agreed

6.3 Contract Modifications

Changes to service contracts must be:

• Agreed upon in writing by both parties
• Compliant with applicable regulations
• Documented through proper change order procedures

7. Pricing and Payment

7.1 Service Fees

• Pricing for services is provided in written quotes and proposals
• Fees may include installation, maintenance, and ongoing service charges
• Prices are subject to change with appropriate notice
• Additional charges may apply for emergency services or modifications

7.2 Payment Terms

• Payment terms are specified in individual service agreements
• Invoices are typically due within 30 days of receipt
• Late payments may incur interest charges and service interruption
• We accept various payment methods as specified in agreements

7.3 Taxes and Regulatory Fees

• Prices may not include applicable taxes, duties, or regulatory fees
• You are responsible for all applicable taxes unless otherwise agreed
• Regulatory fees and surcharges may be passed through to customers

8. Safety and Compliance

8.1 Safety Requirements

• All parties must comply with applicable safety regulations and standards
• Safety training may be required for certain services
• Emergency procedures and contact information will be provided
• Regular safety inspections and maintenance are mandatory

8.2 Regulatory Compliance

• Services are provided in compliance with Guyanese energy regulations
• Customers must obtain necessary permits and approvals
• We reserve the right to suspend services for non-compliance
• Regulatory changes may affect service terms and pricing

8.3 Environmental Responsibility

• We are committed to environmental stewardship and sustainability
• Services are designed to minimize environmental impact
• Customers must comply with environmental regulations
• Waste disposal and environmental remediation may be required

9. Intellectual Property

9.1 Our Intellectual Property

• UniGas owns all rights to our trademarks, logos, and brand materials
• Our website content, software, and technical documentation are protected
• You may not use our intellectual property without written permission
• Limited use is permitted for legitimate business purposes

9.2 Customer Information

• You retain ownership of your proprietary information and data
• We may use aggregated, anonymized data for business purposes
• Confidential information is protected under separate agreements
• We respect your intellectual property rights

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

11. Limitation of Liability

11.1 Service Limitations

• Services are provided "as is" and "as available"
• We do not guarantee uninterrupted or error-free service
• Force majeure events may affect service delivery
• Some limitations may not apply to consumer customers under applicable law

11.2 Liability Limits

To the maximum extent permitted by law:

• Our total liability is limited to the amount paid for services in the preceding 12 months
• We are not liable for indirect, consequential, or punitive damages
• Liability limitations do not apply to gross negligence or willful misconduct
• Some jurisdictions may not allow certain liability limitations

11.3 Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of our services in violation of these Terms
• Your negligence or willful misconduct
• Your violation of applicable laws or third-party rights
• Unauthorized modifications to our equipment or systems

12. Service Interruptions and Maintenance

12.1 Planned Maintenance

• We may perform scheduled maintenance with advance notice
• Emergency maintenance may be performed without prior notice
• We will minimize service disruptions whenever possible
• Alternative arrangements may be provided during extended outages

12.2 Service Interruptions

• Service may be interrupted due to equipment failure, weather, or other factors
• We will work diligently to restore service as quickly as possible
• Compensation may be provided for extended outages as specified in service agreements
• Emergency contact information is available 24/7

13. Termination

13.1 Termination by You

You may terminate services by:

• Providing written notice as specified in your service agreement
• Paying all outstanding fees and charges
• Allowing for safe disconnection and equipment removal
• Complying with any post-termination obligations

13.2 Termination by Us

We may terminate services for:

• Non-payment of fees or charges
• Violation of these Terms or service agreements
• Safety violations or non-compliance with regulations
• Discontinuation of services in your area

13.3 Effect of Termination

Upon termination:

• Your access to services will cease
• Outstanding fees and charges remain due
• Confidentiality obligations continue
• Equipment must be returned or purchased

14. Dispute Resolution

14.1 Informal Resolution

We encourage resolving disputes through direct communication. Please contact our customer service team first to address any concerns.

14.2 Formal Dispute Resolution

• Disputes may be resolved through mediation or arbitration
• Applicable law and jurisdiction are specified in service agreements
• Class action waivers may apply where permitted by law
• Emergency relief may be sought in appropriate courts

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Guyana. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Guyana, unless otherwise specified in individual service agreements.

16. Changes to Terms

16.1 Modifications

We may modify these Terms from time to time to reflect:

• Changes in our services or business practices
• Updates to applicable laws and regulations
• Improvements to our terms and conditions

16.2 Notice of Changes

• Posting updated Terms on our website
• Sending email notifications to registered users
• Providing notice through our services or other communication channels

16.3 Acceptance of Changes

Continued use of our services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to changes, you may terminate your use of our services.

17. Miscellaneous Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and UniGas regarding the use of our services.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations with appropriate notice.

17.5 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or infrastructure failures.

18. Contact Information

For questions about these Terms or our services, please contact us:

UniGas Customer Service

• Email: info@unigas.gy
• Phone: +592-864-427
• Address: 97 Chandranagar Prashad Nagar, Georgetown, Guyana
• Website: www.unigas.gy

Legal Department

• Email: legal@unigas.gy

Emergency Services

• 24/7 Emergency Line: +592-864-427

These Terms of Service are effective as of the date listed above and supersede all previous versions. We recommend that you review these Terms periodically to stay informed of any updates or changes.